Neil Blake
Customer Care Director
MCIOB, BSc Construction Management, BEng Civil Engineering
Neil started his career with Ashe in 2000 with a background in environmental engineering. In 2011 Neil became a member of the Chartered Institute of Building and a year later Neil founded Ashe’s Aftercare team which he continues to lead as Customer Care Director. Neil is friendly and personable maintaining a customer focused approach to aftercare. Neil and his team work alongside our clients and end-users to make sure each facility is running smoothly and our clients are happy with their buildings. Having previously worked in different roles throughout the business, Neil has an excellent understanding of the construction delivery process and uses this experience to establish a culture of safety and quality amongst his team.
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Role & Responsibilities
As head of the Aftercare team Neil’s involvement in the project begins 6-8 weeks prior to handover. Neil deals with defects that arise during the Rectification Period and manages Ashe’s dedicated Aftercare team in dealing with these issues. Neil and the Aftercare Team work to collate a defects list from practical completion and identify the outstanding issues. These defects are incorporated into lists raised during the Rectification Period, with latent defects also added. As part of the Aftercare process Neil contacts the client at least every 3 months for feedback on their status and to keep the client informed of Ashe’s progress. Neil also holds fortnightly meetings with his Aftercare Team to review defects and meets with the senior management team each month to feedback corrective action initiatives to minimise the risk of defects re-occurring.
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Memorable Achievement
I played tennis at national level, as a junior, and won several tournaments such as; Cambridgeshire Open champion U18. I’ve continued to play county tennis at both junior and senior level and have also enjoyed teaching my children to play in recent years.
